How to reverse Mpesa cash sent to unintended recipients through text messages with Safaricom

M-Pesa users will reverse cash sent to unintended recipients through text messages once Safaricom fully activates the service, which is currently on trial.

Customers who send money to the wrong recipients will be required to send the transaction code, via text message, to the number 456.

The cash transfer will be suspended soon thereafter.

The telco says that its customer care representatives will in two hours confirm, from the sender and recipient, that the transaction was erroneous and then reverse the transaction where there is no dispute.