Out of experience its very frustrating when you top up airtime and planning to call or buy bundles and you get a safaricom reply that you have insufficent airtime.
There are 2 ways to prevent loss of your Safaricom airtime:
1.Loss of Airtime can be caused by browsing using your airtime
When your bundles are over Safaricom will charge you 2ksh per minute when you are browsing the internet.
To prevent the use of your airtime when the bundles have been exhausted you will be required to activate a service known as My Data Manager It is a service which ensures that Safaricom customers are not billed from their airtime when surfing.
How to activate My Data Manager
• Dial *544#
• After that dial option 5 (my data manager)
• Dial 1 to activate
2. Airtime loss can also be due to costly subscriptions that you subscribed to unknowingly.
Individuals subscribe to certain services without reading the terms and conditions of the service.
Providers of such services are usually cunning and in the terms and conditions part they use small writings so that it will be hard for you to read them. They usually write something like each subscription will cost Ksh 30 and you will be receiving 1 subscription daily.
How to prevent loss of airtime through subscriptions.
1. Dial *100 #
2. Select option 5 (my subscriptions)
3. Select option 2 ( unsubscribe)
4. Select option 4 (Premium services and games)
If you want to know which services eat up your airtime, in step 4 you will select option 1 (my active sms services)
You can also call Safaricom customer care by simply dialing 100 then the call button